Customer Success Manager

Permanent employee, Full-time · München (Hybrid)

Your mission
  • You ensure overall high-quality experience across all touchpoints with VESTIGAS.
  • You take care of the onboarding process and make sure customers know how to use VESTIGAS.
  • You take responsibility for the entire product management cycle, from expert meetings in our sales process to the onboarding of new customers and the expansion of active customer relationships.
  • You discover key pain points of customers and collaborate with the Product team to ensure constructive solution testing.
  • You maintain and expand active relationships with customers and solve technical problems to drive customer satisfaction.
  • You embrace our culture of proactiveness, respect, and performance and be an all-around great team member!
Your profile
  • Proven track record of success in project management, ideally with a B2B focus, and preferably in SaaS-Startups and/or the construction industry.
  • Strong communication skills with the ability to build rapport with customers, and ideally experience with customers.
  • Strong grasp of IT-systems and the interplay between different solutions, processes and APIs.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
  • Passion for making customers succeed in their digitization efforts.
  • Fluency in German is required.
Why us?
  • Take the opportunity to help shape a growing start-up from the ground up and have a measurable impact on our go-to-market approach & success.
  • Bring a solution disrupting the whole market of processing supply chain documents to conservative industries such as construction.
  • Work with a team experienced both in product development and our target industries.
  • Office in the innovation hub Werk1.
  • Perks as e.g. construction site visits and included gym membership.
  • Get all the additional benefits of a start-up (flat hierarchies, flexible working hours, responsibility, work remotely up to 90-100% or hybrid-style in our office, cool team events etc.).
About us
VESTIGAS is a fast-growing startup offering a supply chain operating system for the construction industry. Our solution is the digital, independent and legally secure platforn for orders, delivery notes, and invoices. This will allows us to save >10bn € of costs and several million tons of CO2 in Germany alone. VESTIGAS is already used by 6 of the top 20 construction companies and 8 of the top 20 suppliers in the German construction industry.
Your application!
We appreciate your interest in becoming part of our team! Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at recruiting@vestigas.com.
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